IPTV FAQ

 

Q. WHAT IS IPTV?

A. Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV.
IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish.
Just connect internet to your device/box and then to your TV, then sit back and enjoy.

Q. HOW DO I CHECK MY INTERNET SPEED & QUALITY?

A. Please use this SPEED TEST to test your internet connection, Do this few times through the day.
This will give you a good idea of overall internet speed available to you. A stable 10 Mbps is the minimum requirement.

Q. HOW DO I UPDATE CHANNEL PLAYLIST ON THE ALPHA TV APP?

A. Please follow the guide below to update your playlist:

 

If you are still experiencing problems updating then please Contact Us.

 

Q. MY CHANNELS AREN'T WORKING

A. We strive to provide you a high level of service at very discounted rates, so please keep this in mind first and foremost.

Please use the guidelines below before reporting a channel:

  • Close the app, wait a couple of minutes and try again.
  • Is this happening on all channels? If it is, it may be on your end so please check your internet speed.
  • If you are sure your speed is ok, reboot your devices and wait for 30 secs before turning them back on (this can reset the cache and fix many issues)
  • If possible, try connecting your device using a Ethernet cable and not via Wifi in case of reception problems.

     

    If you are still having problems then please Contact Us.

 

Q. I HAVE A CHANNEL FREEZE ISSUE

A. If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing.
This can be due to break in transmission for a second, the software will halt under these conditions.
You should also check your internet speed and try unplugging your device & router from the mains for at least 30 seconds to clear the cache.

Q. I HAVE APP BUFFERING PROBLEMS

A. Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of slow internet connection.
This may be because of low internet speed or other users hogging the bandwidth in your house.
Do you have lots of users in your home? Disconnect them all and try again.
The second reason is that you are using Wi-Fi, which is ok but not the best for watching TV, direct cable connection to your router is best in order to enjoy smooth streaming without interruptions.

Resolution:
Connect the device to your router using a LAN (ethernet) cable.
If WI-FI try moving the box closer to the router to give a better signal.
Change your WI-FI channel. To avoid interference with nearby devices.
Press “pause” for 10-15 seconds & resume, most of the time that will eliminate the some of the buffering.
Unplug your device & router from the mains supply for at least 40 seconds to clear the cache.

 

Q. I HAVE MAG BOX BUFFERING PROBLEMS

A. Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of slow internet connection.
This may be because of low internet speed or other users hogging the bandwidth in your house.
Do you have lots of users in your home? Disconnect them all and try again.
Carry out a SPEED TEST to test your internet connection speed.
This will give you a good idea of overall internet speed available to you. A stable 10-12 Mbps is the minimum requirement.
Try not use HD or FHD channels if your internet speed is low, the HD channels need a speed of at least 15 Mbps to provide a stable stream, and FHD we recommend 25 Mbps
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.

Resolution:
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
If still no better, follow the instructions below to create a delay in stream to TV timing:

 

 

Q. WHY ARE ALL THE CHANNELS BLANK?

A. It may be that we have done some maintenance to the server & you will need to reboot your device in order to catchup with the system time/speed.
Simply unplug your device & router from the mains supply for at least 30 seconds, then plug them back in again and most time this fixes the issue.

Q. SOME CHANNELS HAVE VIDEO BUT NO SOUND

A. Check in your app to see if there are other modes of Audio, test with another or restart the app.

Q. SOME CHANNELS ONLY HAS SOUND WITHOUT VIDEO

A. Either the programme/film is 4K format or it is a decoder setting problem, some channels are only having sound without images/video, please do as followings:
1. Go to Settings in your device/app/program.
2. Choose Hardeware Decoder or Software Decoder, most times one of these will fix the problem.
3. Restart device.

Q. EXTREME IPTV HAS SOUND SYNC OR PICTURE PROBLEMS

A. For any buffer issues: Go to Menu->Settings->Internal Player and set to FFPlay, then look for Advanced Player Settings and set to 45, then restart the app and try again.

If that does not fx the problem, we recommend you install MX PLAYER onto your Android device and use that as default player for Extreme IPTV, so here is what to do: :
1. Download MX Player from Google Play Store and install it.
2. Run the Extreme player, click on MENU –> SETTINGS, Then scroll down to find USE EXTERNAL VIDEO PLAYER and put a tick next to it
3. Then just below click on EXTERNAL VIDEO PLAYER and scroll to MX PLAYER and click to select it.
4. Now you will have MX Player as default player.

Q. MY ACCOUNT IS NOT WORKING ON MY MAG BOX OR STB EMULATOR

A. Did you give us the correct MAC address?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
Is your Internet speed at the recommended minimum 15 Mbps for HD channels?
Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your device’s specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
If you’re using a MAG box have you tried restarting your device?
If you’re using an Android device box try going into Android settings, click Apps, choose the App and select “Clear Data”
Failing that contact us with the Portal URL you received from us and maybe we can provide an alternative URL.